On August 26, 2026, ES Services (01995) officially signed a strategic cooperation agreement with Gauss Robot, a leading commercial cleaning robot company. The two parties will use floor cleaning robots as the starting point of their collaboration, jointly advancing the large-scale implementation of "human-machine collaboration" in property cleaning scenarios.

Lin Zhubo, President of ES Services Group, expressed an optimistic outlook on the partnership's prospects: "As a traditionally labor-intensive industry, property management has vast potential for robot applications. When the cost of using robots crosses the critical threshold for large-scale commercialization, and when human-machine collaboration finds its optimal rhythm, this vast potential will transform into rich business scenarios. The cooperation between ES Services and Gauss Robot is based on validation in real application scenarios. Going forward, we will jointly promote the large-scale adoption of cleaning robots in the property industry through technological iteration and service process restructuring, allowing technology to handle property management while people focus on human-centric services."

Cheng Haotian, CEO of Gauss Robot, stated during the signing ceremony: ES Services' more than 20 years of professional expertise in property management, along with its pursuit of service quality and open, proactive embrace of new technology, were important prerequisites for Gauss Robot's decision to collaborate. Gauss Robot's hardware capabilities and scenario understanding accumulated in the commercial cleaning robot field will deeply complement ES Services' multi-format, multi-scenario solutions and workflows in property management.

Under the cooperation framework, ES Services will open up various scenarios across its residential and commercial properties, including indoor spaces, underground garages, and park areas, with Gauss Robot providing floor cleaning robots and supporting solutions. Additionally, the collaboration will progressively expand from reducing robot deployment costs to introducing cutting-edge technologies. It has been reported that the first batch of Gauss cleaning robots has already been deployed across 30 cities under ES Services' management, covering more than 100 projects.

The Scale Behind Property Robot Adoption: Technological Efficiency and Human Value Enhancement

The property industry is a typical labor-intensive sector. According to the "2026 China Property Service Top 100 Enterprises Research Report" by the China Index Academy, employee costs account for 53.52% of total operating expenses among top 100 companies. As the demographic dividend fades and labor costs continue to rise, the industry's service model is in urgent need of reshaping.

"The service model built on sheer manpower is no longer sustainable; the industry must find new models." Lin Zhubo has deep insights into this challenge—under pressure, technology becomes the breakthrough variable. His assessment is that the property industry is entering an entirely new era. "Machine investment is not a cold replacement for efficiency, but rather liberating people from repetitive labor and heavy physical exertion, allowing them to focus on what machines cannot do—communication, responsiveness, and proactive care." When cleaners no longer need to push mops for 20,000 steps a day under the scorching sun, they gain the capacity to pay attention to details like dust in corners or temporary resident requests that were previously overlooked. This "technology-driven efficiency + human value enhancement" model provides a clearer path for property management's transformation toward a "technology-enabled service" orientation.

This shift is most directly felt at the frontline. Liu Guohong, Vice President of ES Services overseeing operations, cited an example: After the Nanjing Changjiang Lingyun Mansion project introduced robots, basic cleaning no longer relied on manual labor. Robots now handle approximately 85% of floor work, covering over 10,000 square meters of daily cleaning area. The focus of cleaning staff has shifted from "sweeping the floor" to "managing details," with cleaning efficiency improving by 80%. "Robots complete large-area sweeping while human workers focus on detail quality. The division between super cleaning posts and wiping posts has been further refined, the frequency of cleaning in key areas has increased by 2 to 3 times, and positive feedback in resident groups has noticeably increased."

Gauss Robot's Scale Advantage: Product Matrix and Technology Engine Behind 50,000+ Deployments

According to the signing ceremony presentation, Gauss Robot's commercial cleaning robots rely on the world's largest fleet of commercial cleaning robots, accumulating rich datasets from real-world scenarios. To date, Gauss Robot has deployed over 50,000 commercial cleaning robots across more than 70 countries and regions and over 310 core cities worldwide.

Gauss Robot has developed and commercialized 9 cleaning robot products, building a comprehensive product matrix covering indoor and outdoor environments, ranging from small to large units, and from floor cleaning to full-function operations. This enables precise equipment selection and solutions tailored to different spatial structures, foot traffic, and floor materials. In terms of product development, Gauss Robot is simultaneously advancing multiple frontier technology tests and integrations. First, industry-leading functional upgrades, including voice-command cleaning instructions, automatic robot deployment, and autonomous task takeover, further lowering the operational barrier for human-machine collaboration. Second, breakthroughs in product adaptability, aiming to enable a single robot to handle both indoor and outdoor environments, seamlessly switching operations across different floor materials, lighting conditions, and spatial structures, effectively reducing the deployment complexity and management costs of "multiple machines, multiple models" for property projects.

"Gauss Robot has always looked forward to deep cooperation with leading property companies like ES Services," said Cheng Haotian. "Property scenarios are the key battleground for large-scale commercialization of cleaning robots. The real operational data generated from large-scale deployments will feed back into Gauss Robot's product iteration, making robots increasingly effective in property settings. We believe that when leading technology capabilities deeply integrate with the multi-service scenarios of top property companies, the intelligent transformation of the property industry will enter a brand-new phase."

Robots x Linjiu Cloud: From Standalone Operations to Cloud-Based Collaboration

The large-scale deployment of cleaning robots is just the starting point. Li Chuan, Chief Data Officer of ES Services, believes that this year ES Services has reached the inflection point for large-scale robot adoption. "The significance of large-scale deployment lies not only in current efficiency gains, but also in accumulating data and experience for expanding into more scenarios in the future." Based on this assessment, ES Services has simultaneously planned to extend robot applications to three-dimensional space maintenance, smart logistics, and security patrols, continuously breaking through the physical boundaries of traditional property services.

Facade cleaning robots are one such example—extending cleaning from floors to walls, glass curtain walls, and other areas traditionally inaccessible to manual work, expanding from two-dimensional surfaces to three-dimensional spaces. Exterior wall cleaning drones replace the high-altitude, high-risk work of "spider men," achieving close-proximity contact cleaning. Tasks that previously required manual suspension are now safely handled by machines.

However, the more critical change is happening beyond the equipment itself. Robots do not operate in isolation; they are deeply integrated with the Linjiu Cloud platform under ES Services. The Linjiu Cloud human-machine collaborative digital management platform has achieved a shift from "standalone execution" to "cloud-based scheduling": operational data is transmitted back to the cloud in real time, with AI systems automatically generating work orders, optimizing routes, and verifying results. Managers can monitor cleaning quality and equipment status across every project from a backend dashboard, eliminating the need for on-site inspections.

This is precisely the logic of "robot + human + AI" collaboration: human-machine collaboration solves the "execution" problem in the physical world, while AI solves the "decision-making" problem in management processes. The three elements form a closed data loop through the Linjiu Cloud platform—execution generates data, data feeds decisions, and decisions optimize execution. Looking ahead, Li Chuan remarked: "The imagination space for future property services is far greater than what we see today. We look forward to exploring the optimal human-machine collaboration solutions across more scenarios such as cleaning, security, and logistics—machines will not replace people, but will make human services more thoughtful and warm."